Clients arriving late will lose treatment time. Our staff will attempt to complete the service within the remaining time where protocols allow, but appointments running more than 10 minutes late may be rescheduled, and the applicable cancellation fee will be charged.

A credit card is required to reserve an appointment. We ask for cancellations at least 48 hours in advance. Failure to cancel within that window results in a $50 charge to the card on file. Arrivals 10 or more minutes late may be rescheduled with the same $50 fee applied.

Clients with a history of no-shows or late cancellations will be asked to prepay for future services at the time of booking. That amount is non-refundable if the policy is violated again. Cancellations made within the policy window receive account credit toward future use.

Results are not guaranteed. Individual expectations, lifestyle choices, diet, exercise, hydration, prior skin damage and sun exposure all affect the outcome of any treatment.

Our staff maintains all equipment and continues their education, but the human body does not always respond predictably. No refunds are offered on treatment.

All product sales are final. We do not offer refunds or exchanges on medical-grade products.

If you experience an adverse reaction to any product purchased from Viva La Skin, please contact us immediately and we will coordinate with the manufacturer regarding your concern.